That together we are capable of exceptional performance
That concentration, persuasion, focus & our pro-activeness makes us different
That our responsibility lies in the quality of our response
That we are accountable to ourselves, to produce work of highest quality
That we shall prevent problems whenever we can, for prevention is preferable to cure
That we should be an important and strategic partner to our manufacturers
That we shall always respect the hard-won loyalty of our customers
That we should promptly provide to our customers with all deliverables they deserve
That service to customers shall be the path of our daily direction
and that we should always look for ways to make it easier to do business with us
